The Social Security Administration (SSA) will share job announcements on USAJOBS.gov soon. Act now so you will be ready! 

WHAT POSITIONS AND WHERE ARE THEY? 

GS-7 Claims Specialist (CS) in the Binghamton, Gloversville, Greece, Hudson, Niagara Falls, Queensbury, Schenectady, Syracuse and Troy, New York Social Security Field Offices
A CS GS-7 is a public contact position that requires good written and oral communication, good interpersonal, analytical and problem-solving skills, and good comprehension. A CS interviews applicants for benefits, determines a claimant’s initial eligibility for Social Security benefits, analyzes evidence that will help make a determination, obtains, clarifies, and verifies data used to analyze claims and make benefit decisions.

A CS GS-7 starting salary is $41,365 and the minimum requirements are listed on the attached “2019 SSA Claims Specialist” document. In addition, the minimum qualification requirements include passing the Meet-and-Deal Panel Interview.


GS-5 Customer Service Representatives (CSR) in the Albany, Utica and Watertown, New York Social Security Field Offices

A CSR GS-5 is a public contact position that requires good written and oral communication, good interpersonal, analytical and problem-solving skills, and good comprehension. A CSR assists the public by answering a wide variety of questions, conducts interviews, investigates situations, and resolves issues. They make determinations that affect a claimant’s ongoing eligibility for Social Security benefits, analyze claimant’s benefit payment history, and obtains information.

A CSR GS-5 starting salary is $33,394 and the minimum requirements are listed on the attached “2019 SSA Customer Service Representative” document. In addition, the minimum qualification requirements include passing the Meet-and-Deal Panel Interview. 

HOW CAN YOU PREPARE?

Create your account and profile on USAJOBS.gov, the Federal Government’s official job site, and indicate your interest in various federal agencies and locations. When a public vacancy opens in an area in which you have indicated interest, you will receive notification and you can apply through USAJOBS.gov. Review the attached “USAJOBS Federal Careers” document for more instructions.

INFORMATION FOR VETERANS

Sometimes SSA is given special hiring authority which allows us to hire veterans who qualify under the Veterans Recruitment Appointment (VRA) Authority. In addition to meeting the eligibility criteria described in the Special Appointing Authorities for Veterans section of the Veterans' Services Guide, the minimum qualification requirements includes passing a Meet-and-Deal panel interview. Veterans who do not qualify under the VRA Authority are encouraged to create an account on USAJOBS.gov, the Federal Government’s Official Jobs Site, for the most current and up to date job openings in the Social Security Administration.
The Claims Specialist (CS) GS-7 and Customer Service Representatives (CSR) GS-5 requirements are listed above. In addition, the minimum qualification requirements include passing the Meet-and-Deal Panel Interview.

If a veteran qualifies under the VRA and is interested in employment with Social Security, they may submit their resume, all college transcripts and DD-214 Member Copy 4 in one of three ways:
1. Email to: ny.ssa.upstate@ssa.gov
2. Ground mail to: Social Security Administration, Suite 119, 11A Clinton Ave., Albany, NY 12207, Attn: VRA
3. Fax to: (518) 431-4099
Please feel free to submit resume, college transcripts and DD-214 Member Copy-4 at any time. When we find out we have special hiring authority to hire under the VRA, things move very fast. If we already have your information on file and we know you qualify under the VRA, then we can call you immediately and invite you to interview as soon as we find out we are hiring.
If you have any questions, please feel free to contact us. For more information about careers with the Social Security Administration, please visit http://www.ssa.gov/careers/.

SSA Employment Policy

The Social Security Administration is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, marital status, political affiliation or parental status

Reasonable Accommodations

The Social Security Administration provides reasonable accommodations to qualified individuals with disabilities. To request reasonable accommodations or if you have any questions, email NY.SSA.Upstate@ssa.gov.

To view or download information about USAJOBS Federal Careers, click here.

To view or download information about the Claims Specialist position, click here.

To view or download information about the Customer Service Representative position, click here.