New York State Electric & Gas (NYSEG)
Phone: 888.315.1755
If you use a telephone (TTY) device, just dial 711 and ask the New York Relay Service operator to contact 800.572.1111.
https://www.nyseg.com/account/waystopay/helpwithbill
NYSEG can help customers with medical and financial needs through their customer advocate service. If you are having trouble paying your bills or have a medical need that depends on electricity, please contact NYSEG.

NYSEG Customer Advocate – Oneonta Division
PO Box 5240 Binghamton NY 13902-5240
Tel: 585.484.4908
https://www.nyseg.com/ (Search: Customer Advocate)